npm Enterprise Won't Boot

In the rare occasion that npm Enterprise (or some of its services) will not boot, here are some steps you can take to fix the problem:

Step 1: Make Sure You Have Enough Disk Space

A common cause of npm Enterprise failing can be your machine running out of disk space. Run du -h and ensure that both your root volume, and the data directories you've configured under settings in :8800, have space available.

Step 2: Upgrade to the Newest Version of Replicated on Your npmE Server

Older versions of Replicated (npme's orchestration software) run into booting problems more frequently. Upgrading to a newer version of the appliance will frequently resolve these issues.

make sure you've run backups recently, before upgrading your appliance.

  1. SSH into your npmE server.
  2. Run replicated --version.
  3. If you you are on a version < 2.0.0 run:

    curl -sSL https://get.replicated.com/migrate-v2 | sudo bash.

  4. If you are on a version > 2.0.0 run:

    sudo npm i npme -g --unsafe.

Step 3: Upgrade to the Newest Versions of the npmE Containers

To upgrade your containers, visit the admin console on :8800 and run "Check Now".

Check Now

Step 4: Force npm Enterprise to Reboot

To force npm Enterprise to reboot, run the following commands:

replicated app `replicated apps | awk -F" " 'END{print $1}'` stop

replicated app `replicated apps | awk -F" " 'END{print $1}'` start

What Now?

If things still aren't working, please email [email protected].

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